MBS Delivery – Privacy policy
MBS Delivery is an internal app used by HTM-MBS LLC (“MBS”, “we”) delivery drivers and office staff to run daily delivery routes. It is not intended for the general public; accounts are created by MBS for its own employees.
What we collect
- Account information: the name and username MBS assigns to each driver or staff member (and, for staff, a work email address if provided). Drivers sign in with a 4-digit PIN; staff with a username and password. PINs and passwords are stored only as secure hashes.
- Precise location (drivers only): while a driver has an active route for the day (after departing until the route is finished), the app shares the delivery vehicle’s location, including in the background, so dispatch can see route progress and customers expecting a delivery that day can see their delivery approaching. Location is not collected outside an active route, and never for office/manager sign-ins.
- Proof of delivery: photos taken by the driver at drop-off, the recipient’s signature and printed name, and delivery notes. These are stored with the delivery record and attached to the matching order in our business system.
- Delivery records: stop status (delivered, skipped), times, and the customer business name and delivery address already on the order.
- Basic technical logs: sign-in attempts and errors, used for security (for example, locking an account after repeated wrong PINs).
How we use it
Only to operate deliveries: planning and optimizing routes, showing dispatch where trucks are, giving customers a live “your delivery is on the way” status on the day of their delivery, keeping proof of delivery, and securing accounts.
What we don’t do
- No advertising and no ad networks.
- No tracking across other apps or websites, and no third-party analytics.
- We do not sell or rent personal data.
Sharing
Data stays within MBS and the service providers that host it for us (our cloud hosting provider, our business/ERP system, and the map provider used to display routes). A customer’s tracking link shows only the approximate position of the truck delivering to them, on the day of delivery. We may disclose information if required by law.
Retention
Live location is kept only as long as needed for the day’s route history and delivery records. Proof-of-delivery photos and signatures are kept as part of our business records for as long as needed for billing, disputes, and legal obligations.
Your choices
Drivers can turn off location permission for the app in iOS Settings at any time (live tracking will then stop). Employees can ask us to see, correct, or delete their account data by contacting us below.
Contact
HTM-MBS LLC · tom@htm-mbs.com